tb44 Privacy Policy – How We Handle Your Data

1. Introduction

tb44 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes how tb44 collects, uses, stores, and shares information about you when you access or use the tb44 website and any associated services. By creating an account or using the tb44 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described within it.

This Privacy Policy applies to all individuals who interact with tb44, including visitors who browse the site without creating an account, registered players who hold an active account, and former players whose accounts are closed but whose data we are required to retain for compliance purposes. We encourage you to read this policy in full so you understand how your information is handled.

2. Information We Collect

tb44 collects personal data necessary to provide you with a safe, functional, and compliant gaming experience. The categories of information we may collect include the following:

• Identity information: full name, date of birth, and where required for verification purposes, copies of government-issued identification documents.
• Contact information: mobile phone number and, where provided, email address.
• Account information: username, account ID, login timestamps, session history, and account preferences.
• Financial information: transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g. last four digits of a card, or mobile wallet account number), and transaction timestamps.
• Technical information: IP address, device type, operating system, browser version, mobile network operator, and general geographic location derived from IP data.
• Usage data: pages visited, games played, bet amounts, session duration, click patterns, and other interaction data generated during your use of the platform.

We collect information directly from you when you register, make a deposit or withdrawal, contact support, or otherwise interact with the platform. We also collect certain technical data automatically when you access the site, as described above.

3. How We Use Your Information

tb44 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose beyond what is described here without first obtaining your explicit consent.

• Account creation and management: to register your account, verify your identity, manage your profile, and maintain accurate records of your activity on the platform.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard and other supported payment methods, and to maintain a complete transaction history for your account.
• Customer support: to respond to your queries, resolve disputes, process complaints, and provide assistance in relation to your account or any transaction.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and other prohibited conduct on the platform.
• Responsible gaming compliance: to monitor gaming behaviour and identify patterns that may indicate problematic gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion requests.
• Platform improvement: to analyse usage patterns, identify technical issues, and improve the performance, design, and content of the tb44 platform for all users.

4. Legal Basis for Processing

tb44 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity in question:

• Contractual necessity: processing required to fulfil the contract between tb44 and you as a registered player, including account management, payment processing, and game delivery.
• Legal obligation: processing required to comply with applicable legal and regulatory obligations, including anti-money laundering requirements, age verification, and record-keeping mandates.
• Legitimate interests: processing that serves tb44's legitimate business interests, such as fraud detection, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: where processing is based on your explicit consent, such as receiving promotional communications. You may withdraw consent at any time by contacting tb44 support.

5. Payment Data and Financial Information

Financial transactions on tb44, including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, are processed through secure, encrypted payment channels. tb44 does not store full card numbers or complete mobile wallet credentials on its own servers. Payment data is handled by the relevant payment processors in accordance with their own security and data protection standards.

tb44 retains records of all financial transactions associated with your account for the purposes of regulatory compliance and account history. These records include transaction type (deposit or withdrawal), amount in BDT, payment method used, and transaction timestamp. This data is retained for as long as required by applicable regulatory and legal obligations, and for a minimum period of five years from the date of the transaction in question.

6. Cookies and Tracking Technologies

tb44 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit the site. The cookies we use fall into the following categories:

• Essential cookies: required for the platform to function correctly, including maintaining your login session, remembering your preferences, and enabling secure payment flows.
• Analytics cookies: used to collect aggregated, anonymised data about how players use the platform, which pages are most visited, and where technical issues arise. This data helps us improve the site.
• Security cookies: used to support fraud detection and security monitoring, including identifying unusual login patterns or suspicious transaction activity associated with your account.

Most mobile browsers allow you to manage or disable cookies through your browser settings. However, disabling essential cookies may prevent certain parts of the tb44 platform from functioning correctly. tb44 does not currently respond to browser "Do Not Track" signals.

7. Sharing Your Information

tb44 does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: financial data is shared with payment service providers (such as bKash, Nagad, and card networks) to the extent necessary to complete your deposit or withdrawal transaction.
• Technology and platform providers: technical service providers who support platform operations (such as hosting, analytics, and security services) may have access to certain data under strict confidentiality and data processing agreements.
• Legal and regulatory authorities: where tb44 is required by law or a valid legal order to disclose your information to a government body, law enforcement agency, or regulatory authority, we will do so in accordance with our legal obligations.
• Fraud prevention networks: in cases of suspected fraud or money laundering, we may share relevant data with fraud prevention organisations or partner platforms as part of industry-standard risk management practices.

8. Data Retention

tb44 retains your personal data for as long as your account remains active and for such additional periods as are required by applicable law or legitimate business necessity. The specific retention periods for different categories of data are determined by the purpose for which the data was collected and any legal or regulatory obligations that apply.

Following account closure, tb44 will retain certain account and transaction data for a minimum period of five years to comply with anti-money laundering regulations, responsible gaming audit requirements, and general financial record-keeping obligations. After the applicable retention period expires, data will be securely deleted or anonymised in accordance with our internal data disposal procedures.

9. Your Rights

As a user of the tb44 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact tb44 support using the email address provided in this policy.

• Right of access: you have the right to request a copy of the personal data tb44 holds about you.
• Right to rectification: you have the right to request that inaccurate or incomplete personal data we hold about you be corrected or completed.
• Right to erasure: in certain circumstances you have the right to request that tb44 delete your personal data. This right is subject to legal retention obligations that may require us to retain certain data notwithstanding your request.
• Right to restriction: you have the right to request that tb44 restrict the processing of your data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to object: you have the right to object to the processing of your data where that processing is based on tb44's legitimate interests, including profiling for responsible gaming purposes.

tb44 will respond to all data rights requests within a reasonable time. In some cases we may need to verify your identity before processing a request. Where we are unable to fulfil a request — for example, because a legal retention obligation applies — we will explain the reason.

10. Data Security

tb44 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption for all data transmitted between your device and the tb44 platform, access controls that limit which personnel can access personal data, and regular security reviews of our systems and processes.

Despite our security measures, no platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, tb44 will take prompt action to contain the breach and will notify affected users as soon as reasonably practicable.

11. Children and Minors

The tb44 platform is strictly intended for adults aged 21 and above. tb44 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close any associated account.

12. Changes to This Privacy Policy

tb44 reserves the right to update or amend this Privacy Policy at any time. When we make a material change to this policy, we will update the "Last Updated" date at the top of this page and, where practicable, provide notice via the platform. Your continued use of the tb44 platform following any amendment to this policy constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we handle your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tb44 handles your personal data, our support team is available 24/7 and will be happy to assist you.

You can reach our data protection team by email at: [email protected]

Privacy at a Glance

A summary of the five most important privacy commitments tb44 makes to every player.